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Evidence Guide: PSPGSD404A - Administer delivery of financial and other benefits

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGSD404A - Administer delivery of financial and other benefits

What evidence can you provide to prove your understanding of each of the following citeria?

Determine entitlements and allowances

  1. Individuals' eligibility for government products or services is determined within the bounds of legislation and government policy.
  2. Eligibility tests or checks are applied to confirm payment stream, entitlements and allowances.
  3. Special needs are identified and accommodated, within the bounds of legislation and government policy.
  4. A package of services and benefits is offered which matches needs and entitlements under legislation and government policy.
Individuals' eligibility for government products or services is determined within the bounds of legislation and government policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Eligibility tests or checks are applied to confirm payment stream, entitlements and allowances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Special needs are identified and accommodated, within the bounds of legislation and government policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A package of services and benefits is offered which matches needs and entitlements under legislation and government policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer ongoing entitlements and obligations

  1. The government's obligations are fulfilled in accordance with the service agreement.
  2. The recipients' obligations to the government are supported.
  3. Breaches, suspensions and restorations are actioned as needed in accordance with legislation, policy and procedures.
The government's obligations are fulfilled in accordance with the service agreement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The recipients' obligations to the government are supported.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Breaches, suspensions and restorations are actioned as needed in accordance with legislation, policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer payments and benefits

  1. Payments or benefits are granted in accordance with legislation and policy guidelines.
  2. Adjustments to payments and benefits are made consultatively with the individuals concerned and in accordance with legislation and policy guidelines.
  3. Payments and benefits made are confirmed and reviewed in accordance with established procedures.
  4. Errors and debts are identified and recovered in accordance with established procedures.
Payments or benefits are granted in accordance with legislation and policy guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjustments to payments and benefits are made consultatively with the individuals concerned and in accordance with legislation and policy guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Payments and benefits made are confirmed and reviewed in accordance with established procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Errors and debts are identified and recovered in accordance with established procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process payments

  1. Entitlements are established and obligations are recorded, if required.
  2. Transactions are initiated having confirmed individuals' preferred option for payment delivery.
  3. Payments are authorised and sent in accordance with legislative and organisational requirements.
Entitlements are established and obligations are recorded, if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transactions are initiated having confirmed individuals' preferred option for payment delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Payments are authorised and sent in accordance with legislative and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine entitlements and allowances

  1. Individuals’ eligibility for government products or services is determined within the bounds of legislation and government policy.
  2. Eligibility tests or checks are applied to confirm payment stream, entitlements and allowances.
  3. Special needs are identified and accommodated, within the bounds of legislation and government policy.
  4. A package of services and benefits is offered which matches needs and entitlements under legislation and government policy.
Individuals’ eligibility for government products or services is determined within the bounds of legislation and government policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Eligibility tests or checks are applied to confirm payment stream, entitlements and allowances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Special needs are identified and accommodated, within the bounds of legislation and government policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A package of services and benefits is offered which matches needs and entitlements under legislation and government policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer ongoing entitlements and obligations

  1. The government’s obligations are fulfilled in accordance with the service agreement.
  2. The recipients’ obligations to the government are supported.
  3. Breaches, suspensions and restorations are actioned as needed in accordance with legislation, policy and procedures.
The government’s obligations are fulfilled in accordance with the service agreement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The recipients’ obligations to the government are supported.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Breaches, suspensions and restorations are actioned as needed in accordance with legislation, policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer payments and benefits

  1. Payments or benefits are granted in accordance with legislation and policy guidelines.
  2. Adjustments to payments and benefits are made consultatively with the individuals concerned and in accordance with legislation and policy guidelines.
  3. Payments and benefits made are confirmed and reviewed in accordance with established procedures.
  4. Errors and debts are identified and recovered in accordance with established procedures.
Payments or benefits are granted in accordance with legislation and policy guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjustments to payments and benefits are made consultatively with the individuals concerned and in accordance with legislation and policy guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Payments and benefits made are confirmed and reviewed in accordance with established procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Errors and debts are identified and recovered in accordance with established procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process payments

  1. Entitlements are established and obligations are recorded, if required.
  2. Transactions are initiated having confirmed individuals’ preferred option for payment delivery.
  3. Payments are authorised and sent in accordance with legislative and organisational requirements.
Entitlements are established and obligations are recorded, if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transactions are initiated having confirmed individuals’ preferred option for payment delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Payments are authorised and sent in accordance with legislative and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC401A Uphold and support the values and principles of public service

PSPGOV406B Gather and analyse information

PSPGOV422A Apply government processes

PSPGSD402A Administer government service delivery requirements

PSPLEGN401A Encourage compliance with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

administering delivery of financial and other benefits in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to government service delivery

case studies and workplace scenarios to capture the range of circumstances and cases likely to be encountered

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when administering delivery of financial and other benefits, including coping with difficulties, irregularities and breakdowns in routine

administration of delivery of financial and other benefits in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

questioning

scenarios

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

reading complex, formal documents such as legislation and guidelines and explaining them to people from diverse backgrounds

gathering and analysing information to determine eligibility and investigate payments and debts

responding to diversity, including gender and disability

applying workplace safety procedures in the context of government service delivery

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

the range of circumstances and complexity of needs in the context of government service delivery

special needs of applicants

special assistance available

mutual obligations, rights and responsibilities

legislative requirements for entitlements and allowances

methods of preventing or minimising debt

legislation, policy, procedures and protocols relating to government service delivery, including occupational health and safety and environment

principles of equal employment opportunity and diversity

Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Products or servicesmay include:

income support

rent assistance

family support

supported/crisis accommodation

Special needsmay include:

special or crisis assistance

disability

homelessness

at risk of violence

English language and literacy

cultural diversity issues

Services and benefitsmay include:

financial and other assistance

access to job network

referrals to external service providers

referrals to community groups

assistance in applying for training courses

accommodation

medical benefits

Centrelink programs

Legislation may include:

Social Security Act 1991

Social Security Administration Act 1999

Social Security International Agreements Act 1999

Australian Public Services Act 1999

Family Assistance Act 1999

Family Assistance Administration Act 1999

Student Assistance Act